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AI Receptionist
The UDM AI Receptionist provides an always-available digital communication resource designed to improve patient responsiveness and reduce missed opportunities—especially after normal business hours.
Instead of relying solely on traditional voicemail, the AI Receptionist can interact with patients and assist with common inquiries.
Capabilities may include:
- Responding after hours
- Collecting patient information
- Identifying the reason for the call
- Answering approved frequently asked questions
- Providing basic practice information
- Assisting with appointment requests
- Scheduling appointments based on authorized clinic availability and scheduling rules
Authorized UDM call-center personnel assist with transferring appointment information into the clinic’s dental software through approved secure remote-access workflows.